Support · the desk is open
How can we help?
Hartford Technology Rentals is more than just a tech rental company. We offer a wide range of business tech solutions that can be adjusted to individual customers to assist with any IT challenges that can occur. Some of the most common services we provide are the following:
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Technical service desk
888-520-566724 hours a day, 7 days a week
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Las Vegas depot
702-286-00104065 W Mesa Vista Ave, NV 89118
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Chicago depot
224-801-60183 W College Drive, Arlington Hts., IL 60004
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Orlando depot
407-907-78589535 Satellite Blvd, Suite 300, FL 32837
Not just equipment
Four services behind every rental
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On Call Support
Having problems and need assistance or simply have questions about your rental equipment? Since the beginning, the Hartford Technical Support Center has been a key part of many large-scale projects. All of our Integration Center projects have included custom service levels to accommodate each customer’s unique tracking, configuration and distribution requirements. We offer 24 hours / 7 days a week technical support service.
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Technical Labor
We can provide contract or hourly technical support. From A+ to MCSE, HTR Technicians are experienced in supporting a multitude of technical projects. Available in 36 cities, our support team can provide fast and quality service to ensure minimal to zero downtime.
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Network Services
Not just equipment, we understand increasingly complex network services and offer expertise in this rapidly evolving component of the information technology revolution. Our skilled technicians can design, implement, monitor, and troubleshoot both wired and wireless client/server networks.
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Seat Management
We can provide comprehensive business tech solutions that include hardware, software, and support for a fixed monthly fee. Our Seat Management Solution is customizable to your particular needs and is based on proven best practices.
Guides, drivers & downloads
Event printers are the gear most likely to need a driver at eight in the morning with a registration queue forming, so every model we rent has its network setup guide and manufacturer downloads here. Grab them before you travel.
Before you call
Answers straight out of the rental agreement
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Something has failed on site. What happens now?
Call the technical service team on (888) 520-5667 and a technician will return your call, and the desk is staffed 24 hours a day, 7 days a week. If the issue is with the delivery or the condition of the equipment, contact us within four business hours so no additional charges for loss or damage are raised.
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Can a technician come to us?
Yes. We provide contract or hourly technical support, and our support team is available in 36 cities. HTR technicians are experienced from A+ through MCSE, so the same team can rack gear, image machines or stand up a network.
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Who can rent from Hartford?
We rent to organizations, not to individuals. We do not open consumer accounts. If you are working on behalf of an end client, the rental runs through your company.
Account policy
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When is my order actually confirmed?
An order is considered confirmed only after you sign the Job Quote and HTR confirms the order back to you. Until both of those have happened, nothing is reserved against your dates.
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Do we need to wipe accounts before sending gear back?
Yes. Any personal account or password added to the equipment must be removed before return. Equipment that comes back still signed in is charged at $300 per unit, and rent continues to accrue until it is cleared.
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How does the return work?
If HTR personnel delivered the equipment, tell us when it is ready and we will collect it. If it shipped by common carrier, you remain responsible for the equipment until it is received and inspected back at the depot.
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What if the show runs longer than planned?
If the equipment is not returned by the return date, we assume you want to extend for a further period equal to the rental term shown on the Job Quote. Tell us early and we will confirm availability rather than let it roll silently.
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Is there a wait charge on delivery or setup?
Only if our technician is kept waiting more than an hour on site. The wait fee is $50 per hour Monday to Friday between 8am and 6pm, and $80 per hour at all other times.
A technician returns every call