A new year often represents the restart button for most IT departments. New goals are set, priorities are defined and hopefully, crises are minimized. According to CIO Dive, there are four transformations all CIOs need to brace for in the coming year.
4 Tech Changes Coming in 2018
- Every Company will be a Tech Company.
Per my blog about Starbucks last November, even this retail establishment now views themselves as a technology company serving coffee, rather than a coffee company that uses technology.
If your company isn’t there yet, work on small cross-company initiatives, such as implementing a companywide communication system (i.e. Slack) or providing a touch screen monitor rental in every breakroom to gather ideas and feedback about what workers need in order to improve their workday. Ask your employees what their customers are asking of the company that currently is not available.Along this same vein, the CIO should be serving both the internal and external customer. Things like chatbots are important to the external client, but also free up time and resources internally.
- The line between the CIO and CDO will Blur.
A Chief Data Officer (CDO) is a relatively new role within the C-suite. Their primary responsibility will be to manage and create value from large quantities of company data, looking for client buying patterns and where they go when visiting the company website. About 20% of the top 2,500 companies have appointed CDOs, according to PwC.
However, according to a Gartner survey of business executives, 95% state digital technologies have remixed these roles and pivoted traditional CIOs from their stated job description. The key is to be agile and use the right resources at the right time.
- Prepare for Compliance.
If your company does business in Europe, you have six months to follow the General Data Protection Regulation (GDPR) which strengthens and unifies data protection for individuals within the European Union (EU) and addresses the export of personal data outside the EU.
Even in the US, there will be other 2018 regulations that local, state and federal government agencies will roll out, and you need to be prepared and ready to make changes as they occur. It is important that various departments communicate to the CIO these regulations and give them enough time to complete.
According to GlobalSCAPE, non-compliance can cost a company almost 3x as much in fines as it would to do the work to keep in compliance.
- Demand for the Future…Today.
The two big demands from users today are Artificial Intelligence (AI) and blockchain technology. While demand for AI is huge and new products are being announced every month, there is also a need to for companies to get their arms around the cybersecurity issues AI may bring to their organization.
A blockchain is the continuously growing list of records which are linked and secured using cryptography. While conceptually a great IT concept, blockchain technology will not reach its full market maturity until 2030, according to Gartner.
It is important to keep your eye on new offerings, but it is also vital to identify the business need and how new technology will solve an existing problem.
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